Helping Women and Children break the cycle of domestic violence...

DOMESTIC VIOLENCE

24-HR HOTLINE
1800 656 463

If you need an interpreter call TTY
1800 671 442

If anyone is in physical danger or about to be harmed, call the POLICE on 000 immediately!

If you or the elderly person you're concerned about lives in a nursing home or aged care facility, please call the Complaints Investigation Scheme on 1800 550 552 to report the situation and to discuss options. This call can be made anonymously, or can be kept confidential if you wish.

The Charter of Residents Rights and Responsibilities under the Aged Care Act 1997 states that people living in aged care homes have the right to be treated with dignity and respect, and to live without exploitation, abuse or neglect. These include the provision of a safe and comfortable environment where privacy and dignity is respected and ensuring the residents have access to an internal complaints mechanism.

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If you or the elderly person you're concerned about receives care in their own home through an Australian Government-funded aged care service please contact the Complaints Investigation Scheme on 1800 550 552 to report the situation and to discuss options. This call can be made anonymously, or can be kept confidential if you wish.

What is Advocacy?
An advocate is someone who stands beside you and works solely on your behalf and at your direction. They listen to your concerns, give you information and speak up for you if you want them to. Before taking action, they will seek your permission.

You can contact Advocacy Services by phoning the free National Aged Care Advocacy Line on 1800 700 600. Please note this number is not available from mobile phones and in some capital cities - for alternative contact details phone the Aged Care Information Line on 1800 500 853

The Aged-care Rights Service (TARS) 
TARS is a community based organisation funded by the Commonwealth Department of Health and Ageing, the Attorney General’s Department and the NSW State Department of Fair Trading and Department of Ageing, Disability and Home Care.

TARS will

  • Help individual residents, carers, family members and groups.
  • Run education programs to educate about their rights and to explain the aged-care system.
  • Give information and legal advice so people can exercise their rights or deal more effectively with the aged care system.
  • Refer people to other organisations that may be able to help them.
  • Advocate and negotiate on behalf of people and help them to resolve issues or disputes.
  • Represent people and advocate on their behalf at tribunals and hearings.
  • Help people to make formal complaints through the Commonwealth Complaints Resolution scheme.

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